Download Help
Need help with your download?
Most download issues are quick to fix. Start with the steps below. If you’re still having trouble accessing your purchase, get in touch and we’ll help.
Check your order email
After your purchase is complete, check the email address you used at checkout for your order details and available download links.
Can’t find it? Check your spam, junk, and promotions folders too.Check your account
If you have a Booklet Store account, sign in and check My Account → Downloads for digital purchases available through your account.
Go to My Account →Download your files
Select the download link for the file you want to save. If you purchased a bundle, you may see several separate files included with your purchase.
Larger files may take a little longer to download.Still having trouble?
Find the issue that sounds closest to what you’re seeing. These steps solve most common download problems.
Can’t find your download email?
Start by checking your spam, junk, and promotions folders. You can also search your inbox for Booklet Store.
Make sure you’re checking the same email address you used when placing your order.
If you still can’t find your order information, contact us and include the email address you used at checkout and your order number, if available.
The download link isn’t working
Try opening the link again in a current version of Chrome, Safari, Firefox, or Edge.
If nothing happens, try a different browser or device. Browser extensions, privacy settings, or download restrictions can sometimes prevent a file from opening or saving correctly.
If the link still doesn’t work, contact us and include your order number and the name of the product you’re trying to download.
The file downloaded, but I can’t find it
Most devices save downloaded files to a Downloads folder.
- Computer: Check your Downloads folder or your browser’s recent downloads.
- iPhone or iPad: Open the Files app and check the Downloads folder.
- Android: Check Files, My Files, or your device’s Downloads folder.
The file won’t open
Booklet Store products may include PDFs, ZIP archives, audio files, or other digital resources. The files included with each product are listed on its product page.
- PDF: Open it in your browser or with a PDF reader.
- ZIP: Extract or unzip the folder before opening the files inside.
- Audio: Open the file with a media player that supports the provided format.
If a file appears damaged or still won’t open after downloading it again, contact us.
I purchased a bundle. Where are the other files?
A bundle can contain several separate digital files. Check the downloads available with your purchase and make sure you’ve downloaded each file you need.
Depending on the bundle, files may include ebooks, guides, checklists, prompt packs, audio, ZIP archives, or other digital resources.
My download stopped before it finished
Try downloading the file again using a stable internet connection. Larger files, especially audio or ZIP files, can take longer to complete.
If the download repeatedly stops, try another browser or device. If the problem continues, contact us and tell us which product and file you’re trying to download.
Can I download my purchase on another device?
If your purchase is available through your Booklet Store account, sign in on the device you want to use and check My Account → Downloads.
If you’re having trouble accessing your purchase on another device, contact us and we’ll help you locate your order.
Contacting us about an order?
Use the same email address you entered at checkout. If you have your order number, include it in your message too. That helps us find your purchase faster.
We’ll help you find your purchase.
Send us a message with a few details about your order and what’s happening. The more specific you can be, the easier it is for us to look into the issue.
Having trouble with a download doesn’t mean your purchase is lost. If you’ve completed an order and can’t access your files, contact us and we’ll look into it.