Order Support
Need help with an order?
Find answers about your order, payment, receipt, or refund. If you can’t find what you need, send us a message and we’ll help you look into it.
Find your order
View recent purchases and order details associated with your Booklet Store account.
View My Orders →Payment issue
Having trouble completing a payment or not sure whether your payment went through?
Payment Help →Receipt or invoice
Looking for your payment receipt, invoice, or other billing information?
Receipt & Invoice Help →Download issue
Your order is complete, but you’re having trouble accessing or opening your digital files?
Visit Download Help →Let’s sort out your order.
Choose the issue that sounds closest to what you’re experiencing.
Where can I find my order?
If you have a Booklet Store account, sign in and go to My Account → Orders. You’ll be able to view orders associated with your account and open an order to see its details.
If you checked out without an account, check the email address you used at checkout for your order information.
View My Orders →I didn’t receive an order confirmation
Start by checking your spam, junk, and promotions folders. You can also search your inbox for Booklet Store.
Make sure you’re checking the same email address you entered during checkout.
If you still can’t find your order information, contact us using the email address you used at checkout. Include your order number or transaction reference if you have one.
My payment didn’t go through
If your payment was declined or checkout didn’t complete, check that the payment information you entered is correct and try again.
If another payment method is available at checkout, you can also try using that instead.
If the problem continues, contact us and tell us what happened. For your security, never send us your full card number or card security code.
I was charged, but I can’t find my order
Check the email address you used at checkout for a payment receipt or order confirmation. Payment and order information may arrive separately.
If you were charged but still can’t locate your purchase, contact us using the same email address you used at checkout. Include the approximate purchase date, product name, and your order or transaction reference if you have one.
Please do not send your full card number or card security code.
Where can I find my receipt or invoice?
After a successful payment, check the email address you used at checkout for your payment receipt and available billing information.
If you can’t find it, check your spam, junk, and promotions folders and make sure you’re looking at the same email address you used for the purchase.
If you still need help locating billing documentation, contact us with your order or transaction details.
I think I was charged twice
If you think you’ve been charged twice for the same purchase, don’t place another order.
Contact us and include the email address used at checkout, the product name, approximate purchase date, and any order or transaction references you have.
For your security, never send us your full card number or card security code.
I entered the wrong email address at checkout
Contact us as soon as possible. Include the name used for the purchase, the product you ordered, the approximate purchase date, and the email address you intended to use.
For security, we may need additional information to locate and verify the purchase before we can help with the order.
I want to request a refund
Refund eligibility depends on the circumstances of your purchase and our Refund and Cancellation Policy.
Before submitting a request, please review the policy for the terms that apply to your purchase.
View Refund Policy →Having trouble with your files?
If your payment is complete and your question is about downloading, opening, or finding your digital files, our Download Help page has step-by-step instructions.
Tell us what’s happening.
Send us a message with a few details about your purchase. This helps us find the order and understand the problem faster.
Keep your payment information safe. Never send us your full card number, card security code, or account password.